Bonus Terms and Conditions

How these bonus terms apply

These Bonus Terms and Conditions form part of our general Terms and Conditions. Where the terms of a specific promotion differ from this page, the terms of that promotion take priority for the offer they cover.

By claiming a bonus, free spins, a cashback payment or any other promotional benefit, you accept these terms and the terms attached to that offer. If you do not accept them, please do not claim the offer.

• Promotions are open to registered account holders aged 18 or over only.
• You may hold one account only. One bonus applies per person, household, shared device, shared network connection and payment method, unless an offer states otherwise.
• Some promotions are limited to players in certain countries, to particular games or to a set period, as stated in the offer.
• We hold a gaming licence and verify accounts, so a bonus or a withdrawal may be held until your identity and payment details are confirmed.
• Offers are personal to you and cannot be sold, transferred or shared.

Claiming an offer and when it expires

Each promotion sets out how it is claimed. The details are shown on the offer itself and, where a code is needed, in the cashier or in the message we send you.

1. Log in and check that your contact and marketing preferences allow us to send you promotional messages.
2. Open the promotion and opt in where an opt-in is required. Some offers are credited automatically; others are not credited unless you opt in first.
3. Make a qualifying deposit using a payment method that counts towards the offer, and enter any code exactly as shown in the cashier.
4. Check your balance. Bonus funds and free spins are held separately from your cash balance.

Bonuses and free spins have an expiry period, stated in the offer and shown in your account. Anything unused when that period ends, together with any winnings still subject to wagering, is removed.

You can normally hold one active bonus at a time. If a second offer is claimed while a bonus is still being wagered, we may queue it, decline it or credit it once the first bonus is settled, as the offer states.

Wagering requirements and how play counts

Most bonuses carry a wagering requirement: the total amount you need to stake before bonus funds, or winnings from them, become cash you can withdraw. The requirement, the games it applies to and the time allowed are set out in the terms of each offer and tracked in your account.

How game play counts

Games contribute at different rates, because some carry a lower house edge than others. The rate that applies to each category is stated in the offer.

Stake limits while a bonus is open

• A maximum stake per spin, hand or round applies while a wagering requirement is open. The limit is shown with the offer and in the cashier.
• Bets placed above that limit may be void, and winnings from them may be removed.
• Some features, such as bonus buys, may be unavailable or may not count while a bonus is active.
• Where you hold both cash and bonus funds, stakes are taken in the order set out in the offer, and your account shows which balance is in play.

Bonus funds, winnings and withdrawals

Bonus funds are not cash and cannot be withdrawn. Once a wagering requirement is met, the eligible balance is converted to cash and can be withdrawn in the normal way, subject to our general Terms and Conditions and the usual verification checks.

• Some offers cap the amount that can be converted to cash, or cap winnings from free spins. Any cap is stated in the offer.
• If you ask to withdraw while a wagering requirement is still open, we may cancel the bonus and remove winnings attached to it. Your own cash balance remains yours.
• You can cancel a bonus before you begin wagering it, either in your account or by asking us on live chat or by e-mail.
• Cashback, refunds and other promotional credits are paid as described in the offer and may carry conditions of their own.

Fair use of promotions and our rights

Promotions are there to be enjoyed as intended. We look over promotional play and may act where an account is used in a way that defeats the purpose of an offer.

Play that may cost you a bonus

• Opening or using more than one account, or acting with other players to claim the same offer more than once.
• Low-risk play, such as covering opposing outcomes or betting across almost the whole table, to clear wagering with little exposure.
• Deposits made only to claim a bonus and withdrawn soon after with little or no play.
• Giving inaccurate or incomplete information, or using a payment method that is not in your own name.

What we may do

• Remove a bonus and any winnings derived from it, and void bets placed outside the limits of the offer.
• Ask for verification documents before a bonus or a withdrawal is released.
• Decline future promotions on an account, or close the account where these terms are broken seriously or repeatedly.
• Correct obvious errors in how an offer was displayed or credited, including anything credited in error.

We may change, suspend or withdraw a promotion at any time. Where we do, we will honour bonuses already credited and wagering already under way, unless the offer was obtained in breach of these terms. If you disagree with a decision about a bonus, contact us and we will have it looked into under our complaints procedure.

Safer gambling and promotional messages

Gambling is for adults aged 18 or over and should stay a form of entertainment. A promotion is never a reason to spend more than you planned.

• Set deposit, loss and session limits in your account at any time. A lower limit takes effect straight away.
• Take a time-out, or self-exclude for the periods shown in the safer gambling section of your account.
• Register with GamStop to exclude yourself from online gambling sites licensed in Great Britain.
• Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline.

You can switch promotional e-mails, texts and push messages off in your account settings, or ask our support team to do it for you. Players who have self-excluded or taken a time-out are not sent promotional messages.

If anything here is unclear, or you want to check how a wagering requirement applies to your account, speak to us on live chat or e-mail support@casino-ojo.co.uk.