Privacy Policy

The information we collect about you

We collect information when you register, when you play and manage your account with us, and when you contact our support team. Some of it you give us yourself, and some is recorded automatically as you use the site.

Account and contact details

• Your name, date of birth, home address, e-mail address and mobile number.
• Your username, password and the login security settings on your account.
• The marketing preferences you set, including whether you have opted in to offers.
• The safer gambling settings you choose, such as deposit limits, time-outs or self-exclusion.

Identity and age verification documents

We hold a gaming licence and must confirm that every player is at least 18 and is who they say they are. We may therefore ask you for a copy of a photo identity document, a document confirming your address and, in some cases, evidence of the source of the funds you deposit. We keep a record of the checks we carry out and their outcome.

Transactions, play and technical data

• Deposits, withdrawals, pending payments and the payment methods used, as shown in the cashier.
• Your balance, bonus history and any wagering attached to an offer.
• Your play history, including stakes, game sessions and outcomes.
• Technical data such as your IP address, approximate location, device, operating system and browser, and the pages and games you open.

We also keep a record of your contacts with us, including live chat transcripts and e-mails you send to support@casino-ojo.co.uk.

Why we use your information

Data protection law allows us to use your information only for defined purposes. Ours are set out below.

• Opening and running your account with us, processing deposits and withdrawals and paying out winnings.
• Confirming your age and identity, and checking the details you give us against the records held by our verification partners.
• Preventing and detecting fraud, collusion, bonus abuse, chargebacks and money laundering.
• Meeting our legal and licensing duties, including record-keeping, reporting and answering lawful requests for information.
• Applying the safer gambling tools you set and acting on signs that your play may be causing you harm.
• Answering your questions, handling complaints and keeping a record of what was agreed.
• Sending you offers and news by e-mail, SMS or push message where you have opted in, and keeping the site secure and working as it should.

The lawful reasons we rely on under UK GDPR

We must have a lawful reason for each use of your information. In plain words, these are the reasons we rely on.

Where we rely on your consent, you can withdraw it at any time in your account settings, through the unsubscribe option in any message, or by writing to us. Withdrawing consent does not affect what we did beforehand. Where we rely on a legitimate interest, you can ask us to explain it and object to that use.

Who we share your information with

We do not sell your personal information. We share it only where it is needed to run your account, keep the site safe or meet a duty placed on us.

• Payment providers and banks, so that deposits and withdrawals can be processed and matched to your account.
• Identity-verification, age-verification and fraud-prevention partners, who check what you tell us against the records they hold.
• Suppliers who host the site, store data, send our messages or supply the games, acting only on our instructions.
• Our auditors, insurers and professional advisers, where they need the information to advise us.
• Our regulator, the police, tax authorities and other public bodies, where the law requires or permits disclosure.

Some of our suppliers operate outside the United Kingdom. Where your information is transferred abroad, we use the safeguards data protection law allows, such as approved contract terms or a finding that the country concerned offers an adequate level of protection.

How long we keep your information

We keep your personal information for as long as your account with us is open, and afterwards for the period our legal and licensing duties require. We do not hold anything for longer than we need it.

• Account, transaction and verification records are kept for the retention period set by the law that applies to gambling operators.
• Safer gambling records, including time-outs and self-exclusions, are kept for at least the length of the exclusion you chose and the period required afterwards.
• Marketing preferences are kept until you change them, and a note of your objection is kept so that we do not contact you again.

When a retention period ends, we delete your information or hold it in a form that no longer identifies you.

Your rights, cookies and how to reach us

Under UK GDPR you hold the following rights over your personal information.

• Access - a copy of the personal information we hold about you.
• Correction - to have inaccurate or incomplete details put right.
• Erasure - to have data deleted where we no longer have a reason to keep it.
• Restriction and objection - to ask us to pause a use, or to object to a use based on our legitimate interests.
• Portability - to receive the data you gave us in a commonly used electronic format.
• Withdrawal of consent - to stop marketing messages at any time.

How to use your rights

Write to support@casino-ojo.co.uk or use the live chat on the site and tell us what you would like us to do. We may ask you to confirm your identity first, so that your data is not disclosed to anyone else, and we answer within the period data protection law allows. Some rights are limited: we cannot erase records we are required to keep.

If you are unhappy with how we handle your data

Contact us first and your complaint will be looked into. You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection.

Cookies and changes to this policy

Our site uses cookies and similar technologies to keep you logged in, remember your settings, prevent fraud and measure how the site is used; what each type does and how to change your choices is explained in our Cookie Policy. We may update this policy from time to time and will publish the current version on this page.