Responsible Gaming at PlayOJO Casino

This page explains how we try to keep play safe, which limit and break tools sit in your account, and how to switch them on. It also lists the signs that gambling may be causing harm and the UK organisations that offer free, confidential support.

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Our commitment: gambling is entertainment, not income

We want gambling on our site to stay what it should be: something you choose, enjoy for a while and can walk away from. It is not a way to earn money, clear a debt, recover previous losses or cope with stress. The house edge means the games are built to return less than they take over time, so every session should be planned as spending, not as an investment.

The most useful habit is to decide on a budget before you open a game. Use money you can afford to lose once it is gone, never money set aside for rent, bills, food or repayments. Decide how long you want to play as well as how much, and treat both figures as fixed.

Our games are for adults only. You must be 18 or over to open an account, deposit or place a bet with us. We hold a gaming licence and we verify the identity and age of every customer, so we may ask you for documents when you register and again at any point afterwards.

In practice, our commitment to you means the following.

We keep the safer gambling tools in your account easy to find and free to use.
We never encourage you to chase a loss, raise a limit or cancel a break.
We train our customer teams to recognise signs of gambling harm and to talk to you about them.
We act on a time-out or self-exclusion request without asking you to justify it.
We stop sending marketing to anyone who has taken a break, asked us to stop, or shown signs of harm.

Set the figure before you play

A limit you set in advance works far better than a decision made in the middle of a session. Put your budget in as a deposit limit, and the choice is already made for you.

The tools in your account and how to switch them on

Every tool below sits in the safer gambling area of your account. You can set each one yourself at any time and you do not need to give us a reason.

Deposit limits

A deposit limit caps the total you can pay into your account over a day, a week or a month. You choose the amount and the period, and you can run more than one limit at the same time. Any deposit that would take you past the limit shown in your account is declined.

Loss and session limits

A loss limit caps the net amount you can lose over the period you pick, which is useful if you tend to redeposit winnings. A session limit ends your session once you have been logged in for the length of time you have chosen, so play cannot drift on unnoticed.

Reality checks

A reality check puts a reminder on the screen at the interval you choose, showing how long you have been playing. You then decide whether to carry on or stop. It is the lightest of the tools and a sensible one to leave switched on permanently.

Time-outs

A time-out is a short break. We close your account to deposits and play for the period you select from the options shown in your account, and you keep access to any balance in line with our terms. A time-out starts straight away and cannot be lifted early, so pick the length you actually need.

Self-exclusion

Self-exclusion is a longer and firmer block. We close your account to play for at least the minimum period set out in your account, remove you from all marketing, and refuse any attempt to open a new account with us during that time. Any remaining balance is returned to you using the methods available in the cashier. Self-exclusion cannot be reversed before the period ends, and when it does end your account stays closed until you ask us to reopen it.

Tool	What it controls	When a change applies
Deposit limit	What you can pay in per day, week or month	A lower limit applies at once; an increase only after the cooling-off period shown in your account
Loss limit	The net amount you can lose over a chosen period	A tighter limit applies at once; a looser one after the cooling-off period
Session limit and reality check	How long you play before being logged out or reminded	Immediately
Time-out and self-exclusion	Access to deposits and play for a set period	Immediately, and cannot be lifted early

Switching a tool on

Log in and open the safer gambling section of your account.
Choose the tool you want: deposit limit, loss limit, session limit, reality check, time-out or self-exclusion.
Enter the amount or length of time you want to apply.
Confirm, then double-check the setting now shown in your account; that figure is the one in force.
If a tool will not save, or you want help choosing a setting, use the live chat on the site or e-mail support@casino-ojo.co.uk and we will apply it for you.

Signs that gambling may be causing harm

Gambling harm builds up slowly, and it is often easier for other people to notice it than for you to notice it yourself. Go through the list below honestly and think about the past few months rather than the past few days.

You gamble for longer or with more money than you planned.
You go back to win money you have lost.
You gamble with money meant for bills, rent, food or repayments.
You borrow, sell things or hide spending in order to gamble.
You lie to family, friends or colleagues about how much you gamble.
You feel restless, low or irritable when you are not gambling.
You gamble to escape stress, boredom, loneliness or low mood.
Work, study, sleep or relationships are suffering because of your gambling.
Someone close to you has told you they are worried about it.
You have tried to cut down or stop and found that you could not.

If several of these feel familiar

Set a deposit limit or start a time-out now, before you play again, and speak to one of the organisations below. Support is free, confidential and open to you whether or not you have decided to stop.

Where to get free, confidential help

You do not have to deal with this alone, and you do not need a diagnosis or a referral to get support. The following organisations work with people across the UK, and all of them are free to use.

GambleAware funds and commissions free treatment, advice and prevention work in Great Britain, and publishes plain information for anyone worried about their own gambling or someone else's.
GamCare provides free counselling, one-to-one and group support and practical tools for people harmed by gambling, as well as for their families and friends.
GamStop is the free national self-exclusion scheme: once you register, it blocks you from the online gambling sites licensed in Great Britain for the period you choose.
The National Gambling Helpline offers confidential advice from trained advisers, by telephone and online chat, for anyone affected by gambling, at any time of day or night.

Two other steps help many people. Most UK banks let you switch on a gambling block on your card, which stops payments to gambling businesses, and blocking software on your phone and computer can shut off access to gambling sites altogether. If gambling has left you with debt, free debt advice services can help you deal with that separately.

If you are worried about a friend, partner or relative, these organisations support family members too. You can also contact us using the live chat on the site or support@casino-ojo.co.uk, although we can only discuss an account with the person who holds it.

Protecting children and young people

Gambling with us is strictly for adults. We check the age and identity of every customer, and we may ask for documents before you deposit, before you withdraw, or at any other time. If we find that an account holder is under 18, we close the account, treat all bets as void, withhold any winnings and return deposits in line with our terms.

Those checks only cover our side. On a shared phone, tablet or computer, the practical protections are yours.

Install filtering or parental control software, which can block gambling sites on a device or on your home network.
Keep your own user profile separate from a child's, and lock your devices with a passcode or biometrics.
Do not save your password, and do not let your browser store your card or wallet details.
Never let anyone under 18 watch you play or place a bet on your behalf.
Log out fully when you finish, rather than leaving a session open.

If you believe someone under 18 has used your account, contact us straight away through the live chat on the site or at support@casino-ojo.co.uk so that we can secure the account and look into what happened.