About PlayOJO Casino

This page explains who we are, what we stand for and how we look after the people who play with us. It also sets out the ways you can reach our support team.

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Who we are

PlayOJO Casino is an online casino for players in the United Kingdom. The site runs in pounds sterling and is open to adults who live here and pass our account checks.

We license our games from established studios rather than building them ourselves, so the lobby mixes titles you already know with newer releases:

Slots, from three-reel classics to multi-line video slots with bonus rounds.
Live tables, with roulette, blackjack and baccarat dealt by a human host and streamed to your screen.
Jackpots, including pooled prizes that grow across a studio's network until someone wins.
Table and instant games, playable in your browser on desktop, tablet and mobile.

What we stand for

We would rather be judged on how the site behaves than on what it promises. Three principles shape the way we run it.

Fair play. Outcomes come from the studios' random number generators, tested before a game goes live, and each title's return-to-player figure sits in its own help screen.
Fast payouts. Once your identity is confirmed, withdrawals are sent as quickly as your chosen payment method allows, and we never ask you to stake a cash balance again before taking it out.
Clear terms. Wagering requirements, bonus conditions and any limits on your account are set out in the cashier and in our terms rather than buried in small print.

18+ only

You must be 18 or over to open an account or place a bet with us. We check the age and identity of every player, and an account opened by someone underage is closed and their deposits returned.

How we look after players

Account verification

Before your first withdrawal, and sometimes sooner, we ask for documents confirming your name, date of birth, address and the payment method you use. You can upload them in your account, and our team tells you if anything further is needed.

Secure payments

Deposits and withdrawals use the methods shown in the cashier. Card and banking details travel over encrypted connections to the payment providers and are not kept by our support staff. Money returns to the method you deposited with wherever the provider allows it.

Support around the clock

Our team is available every day of the year. Live chat on the site is the quickest route, and anything needing documents or a longer answer can go to support@casino-ojo.co.uk from the address registered to your account. If an answer does not settle the matter, you can ask for it to be looked into as a complaint.

Safer gambling and keeping in touch

We hold a gaming licence and verify the accounts we open, and we would rather you played within limits you set in advance. From your account you can:

Set deposit limits by day, week or month, with any reduction taking effect straight away.
Follow your time and spend as you play, using the session reminders shown in your account.
Take a time-out, which locks the account for a short break and then opens it again.
Self-exclude for a longer period, which also stops our marketing reaching you.

Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop lets you block yourself from every UK-licensed online operator at once. For anything else, write to support@casino-ojo.co.uk, or to privacy@casino-ojo.co.uk with questions about your data.